August 2010

I booked a car through economycarrentals.com, and was unlucky enough to get the car from National Atesa at Alicante airport. I booked the car for 14 days, which I paid for. 

First they managed to give my car to another customer, and therefore couldn't find my booking. When they finally managed to give me a car I got an inferior car to what the booking was for, but at the same price!

Then I had to return home after just 5 days because of serious illness in the family. I e-mailed NA and they said I should not worry, because they would give me a refund for the unused days. After I came home, I contacted them again. This is now 1 1/2 weeks ago. They still haven't responded and the money I am going to be refunded is nowhere to be seen.

The police has now been given a report