Flew from Dublin to Barcelona Airport on 1/6/11. Was due to pick up my VW Golf at 9.45pm which I had booked with Argus Car Hire. Ryanair flight was delayed and arrived after 11pm. Argus use ATESA as their agent in Barcelona. Their office was closed - NO CAR!! Contacted Mr Fergus O'Loughlin in ARGUS on my return to DUBLIN. He was not interested in the fact that the desk was closed in the arrivals hall. He refused to repay my deposit and pointed me to the following lines in the terms and conditions of my booking - ....."Please be advised that in the event of a delayed arrival it is the customers responsibility to contact car rental agent. In the event of a flight cancellations or delay, CarTrawler will not be held responsible for the funds paid. The refunds must be claimed from the holiday insurance". NO REFUND!!!
MORAL OF STORY: Don't use ARGUS (CARTRAWLER)(ATESA) as Ryanair flights are frequently delayed. If you are going to Barcelona use EUROPCAR as a nice gentleman there who felt sorry for me and my 3 young kids gave me a beautiful car for a good price and his desk in arrivals was still open late at night.