On July 28th my wife and I went to the AVIS located at Renfe Rail-Station in Oviedo, Spain, to pick up the car reserved through Auto Europe. Both AVIS representatives at the office were busy on their cell phones with what seemed to be personal conversations. After waiting for several minutes another representative came into the office and took care of our reservation while commenting how busy she was at that time. She gave me a form to be signed, telling us that the car rental was paid in full. She never mentioned anything about insurance or Collision Damage Waiver. If so, I would have declined it as I did when renting the car through Auto Europe and as always do when renting in the US, since I already have personal and card insurances that cover such situations. I find now that AVIS has charged to my VISA account an amount in excess of $US 500, which according to AVIS is for the insurance that I bought at the counter when I picked up the car! As I mentioned, and my wife witnessed it, the AVIS representative never offered any insurance, mentioned anything about it or told us that we were buying insurance, and for a value of more than the rental price! I believe this is a serious case of fraud.