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Avis® Budapest Car Rental Review - Car Hire Review


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| Posted on: 05:32 PM, Feb 13th 2011, by Richard Riggs |
| Subject: Charged for damage to Avis car at Budapest airport |
| Review of Avis® Budapest Car Rental |
When we returned our car to the Avis lot at the Budapest airport it was in the same condition as when we rented it. There was no damage to the car. There was no one at the Avis counter to check us in so we followed the instruction given us to park the car in the Avis parking space and put the keys and paper work in the return slot at the counter. This was on October 8, 2010. When we received our credit card statement in January of 2011 there was an additional 200 euro charge for the car. When we inquired about the charge we were told it was for damages to the car. Subsequent inquiries to Avis in Budapest resulted in copies of paper work and damage repair statement indicating charges for repairs to the car. Our problem is that if there were damages to the car we did not do them. If we had we would have contacted someone at Avis before leaving Budapest to clear the matter up. We have our own car insurance that covers such things and the credit card we used to rent the car also has insurance coverage. It come down to our word against the Avis office at the Budapest airport. At this point we are contesting the extra charges but have received little to no assistance from the customer services office in the USA. Needless to say we are not happy with having to deal with an office half a world away and no way to prove we are responsible for these damages. Next time if no one is there to receive the car. TAKE PICTURES showing the time and date of the drop off. |
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