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Budget® New Orleans Car Rental Review - Car Hire Review

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Posted on: 06:14 AM, Jun 6th 2010, by James Newton
Subject: READ THE FINE PRINT
Review on Budget® New Orleans Car Rental

We recently rented a one-way rental for 13 days from Budget for a road trip from New Orleans to Providence.  I reserved the car on the Internet for an estimated quoted price (including insurance and tax) of $1,331.26.  We picked up the car a 9:00 a.m. from a very friendly woman in New Orleans who printed a statement with an estimated total of $1,373.37 (close enough), stapled it to the rental contract and sent us on our way.  Our flight out of Providence back home was at 2:30.  We debated returning the car at 9:00 a.m. but looked at the statement that the "friendly woman" printed out that gave a daily rate of $114.99 (plus insurance and tax) and decided to pay the extra amount to sleep in, have breakfast with our son and get to the airport later.  When we returned the car at noon, we received a bill for $1,803.11, by my calculation about $300 more than we expected to pay.  I phoned Budget to inquire about what I thought was a discrepancy and a very rude and impatient man named Patrick told us that we should have read the rental contract (28 items on 11 brochure-size pages in fine print).  He stated that if we return the car late all discounts are removed. (I didn't even know I was getting a discount.)  I asked him exactly which item number out of the 28 items is this statement made.  He said, "Clearly, item #3."  Naturally, the friendly woman in New Orleans stapled the estimate directly over Item 3, so if I were inclined to read 28 items on 11 brochure pages written in fine print, I probably would have missed this statement.  Budget should make it a point to verbally state what they suppose is the obvious rather than hiding it so that the consumer might just miss it, as we did.  Patrick’s statement to me was "IT IS A BINDING CONTRACT."  Obviously, Budget is more concerned about $300 today than the potential goodwill it would have made by pointing this out to me and then crediting me the $300.  DO NOT USE BUDGET.  OBVIOUSLY, THEY WILL DING YOU FOR EVERYTHING THEY CAN.


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If you return the rented vehicle before the end of your rental contract, you will usually pay early return fee.


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