Not enough BAD things can be said about Dan Dooley Car Rental. Let me start by saying, we encounted several other people on this trip that had this exact SAME experience with Dan Dooley. HORRIBLE customer service both before and during our trip. We booked TWO cars with GPS & NO GPS was available when we arrived (we had TWO paid for, as did several others in line who also did not receive even ONE!). The reps were incredibly rude both in email & in person. We did not encounter 1 rep that was nice in any way. They are unapologetic and unhelpful about not giving you what you reserved & paid for, and the wait in line for the car is hours! We had to pay for international calls & go out of our way back to their office to retrieve a GPS on our 2nd day, when we were again given the run-around, and the car that we were given had a broken cigarette lighter fuse & the GPS was dead before we even reached our first destination. The car we were given also had one broken headlight. No attempt was made by Dan Dooley to make any kind of refund or even an apology for these things. We did not choose this company, but it was included w/an Aer Lingus vacation package. This company is a nightmare & should be avoided at all costs!