I booked 2 weeks car hire through DoYouSpain.com, prices were good and included fully comprehensive insurance.

Arriving at the airport at 12:30 a.m. we had to queue for nearly an hour at the desk.

There we were told that there was only basic 3rd party insurance, and we had to pay 40 Euros for comprhensive insurance, or 60 Euros to cover glass, tyres etc.

Although I told him the booking included comprehensive insurance, he simply said "No it does not" Unfortunately, I did not have the bookng conditions with me, which listed the insurance cover, so after as lot of argument I reluctantly paid 40 Euros for cover I already had. They also charged another 25 Euros for an extra driver (supposedly free), and 14 Euros for diesel on top of 60 Euros for fuel (For a Fiesta!) I had booked  a petrol car, and later managed to get the diesel charge refunded.

I phoned Goldcar head office next day, but they were totally unhelpful, saying the insurance charge was correct.

Returning home, I contacted DoYouSpain, who confirmed comprehensive insurance was included, and would investigate.

They obtained the diesel refund, but said the insurance was for the extra cover for windscreen, tyres etc. I have told them Goldcar are not telling them the truth, and to please go back to them and ask for a refund again.

If I get no joy, I'm going to make a formal complaint to Mastercard that the charges wre fraudulent, and I want a chargeback.

The amount is not enormous, but This crowd Of cowboys are deliberately ripping off customers.