We booked car hire through a UK company who used the services of Orlando carhire. We were taken by minivan to an industrial estate approx 15 minutes from the airport and signed our book in form.  Ater an hour we found out that there were actually no cars available and that there was a possible six hour wait for a car!  We asked to be taken back to the airport, but the minibus went missing for one and a half hours!!  We asked them to arrange to get us back to the airport, but all of our questions with dealt with a shrug of their shoulders!!

The staff onsite actually told us that there were daily issues with overbooking and that it was the fault of their head office!!

Four exhausting and stressful hours later we were given a old and dirty Berlingo Van - not what we had booked, but it was inferred that if we didn't take this option we would have another two hour wait!  Having a small child with us we decided to take the van.

The actual car issues came to light when we tried to go uphill and found that there was no power in the engine, the brakes screeched, and the service light was showing.  Quite obviously these cars are not taken care of.  

Bottom line, we would never use these guys again - beware!!!!!!