Reserved  a car on line for 24 hours in Amsterdam.  My fault; did not notice the 150 KM per day included statement, as well as, the pick up and drop off times.  I thought since I was renting in an airport a pick up time of 8 PM and a drop off of 8 PM would be no problem.  After numerous e-mails the arranagements I wanted were going to double my original already billed amount putting the 24 hour rental cost at 167 Euro!  Not to mention that when I finally had to cancel 3 days later, the cancellation fee was the entire billed amount.  Keep in mind I asked to cancel within 30 minutes of the original reservation if my needs could not be met.  The final cancellation left SIXT over 2 weeks to rent the reserved car.

Pros: SIXT customer service replied quickly by e-mail,

Cons: SIXT cancellation policy is unreasonable and in no way takes into account the needs of the customer.  I do not think I will try them again ... too costly. 

Hi Jeff,

Please can you send some details direct to me: gary.coughlan@sixt.com

I would be more than happy to take a look at your cancellation fee.

Gary from Sixt rent a car U.K

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UPDATE BY Sixt rent a car 3/MAR 2012:

Dear Mr....,
 
Please accept my apologies for the delay in my reply. I have arranged a refund today for the remaining 50% of the cancellation charge, you should allow between 5-7 working days for the refund to show in your account.
 
Please do not hesitate to contact me if you have any questions.
 
Kind regards

Gary Coughlan

Customer Service Manager UK

Sixt rent a car

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Comments by Car Rental Scout: We are happy to see, that Sixt rent a car has responding customer service, that listen to their clients. Well done Sixt!