My car was totaled in an accident (Not my fault). I called various car rental companies to get quotes and Thrifty was the lowest. Thrifty’s quote was $249. When I showed up to get the car the employee told me that the “optional” coverage was actually mandatory (which I later found out wasn’t true) and would cost $263 plus taxes and fees brought the total to $546 for their cheapest car. He refused to give me the car for the $249 price that I was promised. They were about to close and I needed a car to get to work and he took advantage of that. The employee saw how mad I was and upgraded me to a 2010 Dodge Charger for no additional charge. The day my rental was to expire I called to let them know I would be a little late returning the car. I was told it would only cost $8/hour past the due date. When I returned the car 1 hour late I was charged $8 for 1 hour and $24 for a full day of insurance plus $71.91 for the 9 gallons of gas they had to put in the car which is $7.99/gallon. The total came to $652.62 the person I returned it to at the airport named Curtis knocked $30 dollars off. Bottom line, a $249 over the phone quote turned to $622.62. These people are ....